Your receptionist resume should include your experience using phone systems, copiers and printers. Front Desk. Introduction to Hotel Reception Diploma. The dictionary definition of rapport is, “a state of harmonious understanding with another individual or group that enables greater and easier communication”. A well-crafted resume skills section, highlighting your relevant skills for a receptionist position, will help your resume beat the applicant tracking system (ATS), which is the first step to getting your application noticed. Provide answers to questions, resolve complaints, and maintain a cheerful, positive and professional attitude when dealing with customers. Important Hotel Front Desk/Guest Services Job Skills, Check out This Extensive List of Customer Service Job Titles, How to Prepare for Common Receptionist Interview Questions, Review and Use these Example Hotel Front Desk Resumes, List of Restaurant, Hotel, and Other Hospitality Industry Job Titles, Want to Be a Medical Assistant? Good luck! What skills do you need to be a hotel receptionist? Career outlook for hotel receptionist. Remember the names of people with whom you speak and refer to them by name every so often to demonstrate your attentiveness. Other general office duties. Required skills for a receptionist job can vary based on the industry, but some are common to most companies. Whether it’s written or verbal, receptionist duties always rely on the … Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. Organize documents in preparation for court dates. CITY COLLEGE, Albany, NYBachelor of Arts in Business Administration, 2011. Being a front desk employee means you will be the first person that guests bring their problems to. Spend one week every summer working at the camp for school-aged children. 1  Image by Colleen Tighe © The Balance 2019. There are the following duties and responsibilities of a hotel receptionist: 1. Front Desk. Trustworthy/Confidential. 2013 Hotel Receptionist Certificate, Lincoln Technical College, Lincoln IN. If you’ve been looking for the answer to A photon books in at a hotel. In other words, rapport is getting on well with another person. Receptionists need to have excellent customer service skills, including the ability to remain calm and friendly when resolving concerns. The main duty is to receive and register guests as they arrive. Good crisis management skills. You’re their first impression of your employer. It is the receptionist whom clients will approach in the first place, regarding any information about the hotel. 4. How to become a Hotel Receptionist. Technical skills. excellent verbal communication skills. New hotel receptionist careers are added daily on SimplyHired.com. 2013 Hotel Receptionist Certificate, Lincoln Technical College, Lincoln IN. RESEARCH COMMONLY ASKED INTERVIEW QUESTIONS. the ability to understand people’s reactions. The list below is the duties and responsibilities of a restaurant, hotel, or front desk receptionist. … He or she has to receive mails and direct them to the guests in the hotel. The front desk position at a hotel requires many different skills, and the details can vary depending on how the hotel is organized and what kind of guests the hotel serves. They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone. If you can respond promptly and creatively to these challenges, you can give guests a good experience, and you can earn a good review for your hotel despite a difficult situation. Receptionist: Do you have any luggage? Although the reception field requires specific technical skills, your soft skills are even more critical for employers to know about. Comfortably used computer-based customer service system. to be thorough and pay attention to detail. The receptionist is also the hotel’s face. 4. Ability to multi-task. Workplaces are slowly embracing digitisation, and the receptionist job role is not exempt from the impact. 2012 Outstanding Customer Service—Dale Carnegie, Online. He or she has the duty to receive the payment for accommodation and allocate the rooms to the clients. Next, outline the required and preferred skills for your position. January 2016 to date . A good cover letter will grab your reader's attention right from the start, compelling her to flip the page and read on. Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies. Guest Satisfaction. Average salary (a year) £12,500 Starter. PayScale. In the first module of the course, you will learn about the personal attributes that are required in a front of house role, specifically focusing on the key skills, attitudes, and qualities that will be expected of you. Start your journey by getting the skills you need for the career you want. He or se has to control advance booking and reservations. Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. Here is a list of soft and technical skills required to be a hotel receptionist: Customer service: Excellent interpersonal skills and the ability to make guests feel welcome and well cared for; Complaint handling: Addressing guest complaints efficiently and effectively to ensure overall customer satisfaction Once you've outlined the duties of a receptionist and you're ready to hire, we can help make the process easier. Jonathan Applicant123 Moore AvenueAlbany, NY 12201(111) 222-3333jonathan.applicant@email.com, Managing a busy, fast-paced office with professionalism and efficiency. Those working within the hospitality industry need strong interpersonal and communication skills. No formal education is required for the job, and many candidates highlight hotel management courses … They could be major, such as a guest whose reserved room is not wheelchair accessible, as they had requested. Help guests with their things including luggage and other valuables 6. 3 These problems could be minor, such as a request for restaurant recommendations. Possess excellent listening skills. These are just some of the skills you'll need as a Hotel Receptionist Write a CV skills section that shows the very best of your hard-won abilities. Many receptionists move up to other positions within their companies. People in guest services, therefore, need to be comfortable promoting products and services. What to Write in a Hotel Receptionist Resume Skills Section. 6. Individual offices inside the company might also have their own receptionists. You should embody your company’s ideals, both in your behavior and in your appearance. Directed customers to appropriate resources when necessary. The Duties and Responsibilities of a Receptionist. Approximately 25% of receptionists work part-time. Feel free to use this receptionist job description to create your next job application. That is why a good hotel front desk agent is the key to successful lodging. Hotel Receptionist Career *A job as a Hotel Receptionist falls under the broader career category of Hotel, Motel, and Resort Desk Clerks. A receptionist is a person whose job is to receive or greet guests, visitors, patients or clients at a hotel, restaurant, company or other organization.. NATIONAL POWER AND GAS COMPANY, Albany, NYCUSTOMER SERVICE REPRESENTATIVE (May 2011—October 2012). Professionalism: You’re the first person a client or other visitor sees upon arriving. In the description of your work history or your resume summary, you might also want to use some of these keywords. Key skills - Every hotel receptionist role will require a different set of skills, so make sure to tailor these to the specific job you're applying for. Interview receptionist candidates. The Hotel Receptionist Training is divided into six easy to follow modules, each of which will introduce you to the world of the hotel reception. These are just some of the skills you'll need as a Hotel Receptionist Currently employed in Scotland. "Average Guest Services Agent Hourly Pay." Download the receptionist resume template (compatible with Google Docs and Word Online) or see below for more examples. Your resume doesn't have to stand on its own. What to Write in a Hotel Receptionist Resume Skills Section. Those considering the role of receptionist might also be interested in these careers: This is an example of a resume for a receptionist position. Sometimes they have to work with other employees at the front desk to handle a difficult problem. Excellent communication skills. Sharpen your customer service skills. However, most jobs of this kind will require strong customer service skills, administrative skills, strong time-management and excellent verbal communication skills. Your job will be to resolve the problem if possible or figure out who to call to get it solved. Be sure to play up these assets. administration skills. Write up questionnaires and surveys. Hotel receptionist Alternative titles for this job include . Highlight Skills in Your Cover Letter: In the body of your letter, you can mention one or two of the required skills and give a specific example of a time when you demonstrated each skill in the workplace. Hotel receptionist Alternative titles for this job include Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. Being organized allows a front desk worker to juggle these multiple tasks. However, most jobs of this kind will require strong customer service skills, administrative skills, strong time-management and excellent verbal communication skills. Word processing skills are a must, while familiarity with Excel, desktop publishing or industry-specific software can give you an edge. According to bls.gov, employment of receptionists is projected to grow … We explore the must-have receptionist skills and qualities that employers are looking for today and why. Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies. See salaries, compare reviews, easily apply, and get hired. He or she has the duty to offer valuable information regarding accommodation and services. A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are … A receptionist is a front desk officer in charge of receiving visitors and customers entering the organization. Take note of them and make sure to include them in your receptionist job description document. Hotel receptionist training is very important because it is the receptionist who first faces the customer or client. 21,400 . Larger hotel chains have dedicated employee relocation programs, looking after those who have the desire to experience different cultures first hand. Great interpersonal skills are vital for a stellar receptionist and go way beyond being a great communicator. Some people that are interested in the hospitality industry begin as guest services employees and then move up to supervisory positions. Receptionists have multiple responsibilities, which they must often juggle … If you have experience in hospitality or possess many transferrable skills, you may be able to build a solid career in guest services. A hotel receptionist wears many hats from dealing with guests coming to stay at the hotel, checking them in, dealing with any queries they may have during the time of their stay and also dealing with telephone queries and bookings. Remember, solving crosswords is a great way to train your memory, learn a lot, and develop analytical skills. Hotel Front Desk Receptionist qualifications and skills. A good guest services employee greets every guest with a smile and kind word. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. Why Training Hotel Receptionists is Vital. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices. High school diploma or equivalent; Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting; Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs; Excellent written and verbal communication skills; The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. Their workplaces are typically located in high-traffic areas, and they might have to deal with unpleasant customers, clients, or situations. Receptionists perform a variety administrative and office tasks: Some receptionists also assume secretarial duties, such as typing, filing, and copying correspondence and documents. Must be orderly. You’ll need: customer service skills. If you’re a hotel receptionist or hoping to become one, you’ll find this list of expressions useful as you set out to welcome visitors who’ve come from all over the world to visit your country. He or she has to perform the administration tasks as well. Multitasking capabilities. the ability to work well with others. The abilities to deal effectively with crises and work with a diverse population are essential for this position. The skills, knowledge, and other qualities expected of the hotel receptionist include the following: Exhibit excellent knowledge of customer service. A well-crafted resume skills section, highlighting your relevant skills for a receptionist position, will help your resume beat the applicant tracking system (ATS), which is the first step to getting your application noticed. You will need to be a professional person with a mature attitude and depending on the hotel you could be required to work a shift system including nights. A front desk employee is typically the first person a guest sees upon entering a hotel. Here's What You Need to Know, Brew Your Best Resume With These Barista Skills, Important Human Resources Skills for Workplace Success, Important Waiter / Waitress Skills for Resumes, How Many Years of Experience to List on Your Resume, Different Opportunities for Sales Careers in the Hospitality Industry, Best Hospitality Skills to List on a Resume, Team Building Skills for Resumes, Cover Letters and Interviews. Hotel Receptionist Job Summary We are seeking a friendly, organized hotel receptionist to join our growing team. Add Relevant Skills to Your Resume: You can include relevant skill words in your resume. A big part of being a receptionist is listening to people--whether it is on the phone, a question a client is asking, or information being relayed to you. C. … Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Overall, job growth for receptionists in healthcare industries is anticipated to be about 9% from 2016 through 2026, which is about average. 2. Hotel receptionist training is very important because it is the receptionist who first faces the customer or client. LAW OFFICES OF SMITH AND REILLY, Colonie, NYRECEPTIONIST/ADMINISTRATIVE ASSISTANT (February 2015—Present). Typical Hotel Receptionist resume examples highlight problem--solving abilities, good verbal and written communication skills, computer literacy, and a polite attitude. Figures and forecasts for roles at the same level, which require similar skills and qualifications. Working as a clerk in a retail setting, or a call center will give you the customer service experience that you need to become a hotel receptionist. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. He or she has to do the storage of records and handle the requests of the clients … The bottom line is that the broad range of receptionist skills needed at the front desk, makes the receptionist a well-rounded professional on whom so much of the smooth running of the workplace depends. This means they don't have much in the way of personal privacy. This may include education, previous job experience, certifications and technical skills. A strong team player: Receptionist is the only job in the whole of the organization that coordinates … Therefore, front desk workers have to be extremely welcoming. Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed 5. If observed closely, a hotel receptionist acts as the representative of the hotel. To improve your active listening skills, maintain eye contact with correspondents and ask clarifying questions. This Hotel Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. 1) Strong technology skills. The Balance Careers uses cookies to provide you with a great user experience. Technology Adaptability. Hotel Receptionist Career *A job as a Hotel Receptionist falls under the broader career category of Hotel, Motel, and Resort Desk Clerks. Strong technical receptionist skills. Being a hotel receptionist involves so much more than simply answering the phone. £21,320 . Attention to Detail - able to ensure accuracy in … Advancement is common in-house. It’s not easy to juggle constant phone calls, a stream of visitors and still keep up with your admin tasks. This is typically a full-time position during regular business hours. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Salary can vary somewhat by industry, but this is often an entry-level position and pays accordingly. Photon: No, I'm ____, we’re happy to share that you can find it here with us. The role of a receptionist is critical to a business’ customer service as the receptionist is often the person a client or vendor communicates with the most and is the first person they interact with when contacting or visiting the business. Remember, practice makes perfect and the more you practice using these expressions, the more confident you’ll become. Welcoming Guests. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Typical hours (a week) 38 to 40 a week. £24,000 Experienced. You … If special technical skills are required for the role, make sure the candidate is a good match. Welcome and greet guests with great courtesy 2. There are over 224 hotel receptionist … In today’s technology driven workplace, receptionist skills need … The hotel business is becoming more client-oriented than ever before. 5. Figures and forecasts for roles at the same level, which require similar skills and qualifications. Don’t despair, don’t give up, don’t give in! The dictionary definition of rapport is, “a state of harmonious understanding with another individual or group that enables greater and easier communication”. CAMP HAPPINESS, Albany, NYVOLUNTEER COUNSELOR (June 2009—Present). Use Skill Words in Your Job Interview: Make sure you have at least one example for a time you demonstrated some of your top skills. Good interpersonal skills. They should be patient and display above-average organizational skills. If observed closely, a hotel receptionist acts as the representative of the hotel. Employers choose candidates with excellent communication skills and with a pleasing personality so that customers feel welcomed and comfortable. Customer Service. Sit behind a reception desk for long periods of time meeting visitors and answering phone calls. You're sure to be asked some common questions when you sit down for an interview. 224 hotel receptionist jobs available. Receptionist Skills: Definition and Examples November 23, 2020 Receptionists are the first point of contact in a business and have a responsibility to provide excellent customer care. Image by Emilie Dunphy. Hotel Receptionist Skills Strong interpersonal, verbal communication, and customer service skills are the top abilities needed for hotel receptionists. 20 English Expressions Every Hotel Receptionist Should Know. To be a receptionist you must be able to; A. Required skills for a receptionist job can vary based on the industry, but some are common to most companies. Schedule and attend meetings and take minutes. Find out how to present your expertise in the most effective resume format. You must either be already comfortable with the software the hotel uses and be able to learn new software quickly. The demand for hospitality-related services is growing worldwide. To be the best as a receptionist, you must be mature and discrete. The following are a few types of guest service skills. It takes a lot of skill to survive on the front line of the workplace battlefield. I wish to apply for the position of Hotel Receptionist that was advertised last week on the Dayjob.com website. The low-stress way to find your next hotel receptionist job opportunity is on SimplyHired. A receptionist who is not friendly will … Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure. Greeted patients when they arrived. Average UK salary. As a receptionist, you are the eyes and ears of the company, making soft skills … Customer Service. Answered customer service calls and resolved problems and concerns. The duty includes checking in and out guests. While you don’t need to be an expert in the world of tech, you do need to be computer literate. First person of contact for clients. Find out what they are, learn the best answers, and practice your answers ahead of time. Communication is critical for hotel front desk and guest service employees. Organize activities and serve as a mentor for attending youth. Make sure you know the skills that are required for a job as a guest services employee and highlight those skills when applying for jobs. Interpersonal skills are by far some of the most important; since the receptionist will be interacting with a number of different people every day and representing the company, it is absolutely vital that he or she is friendly and professional. Career outlook for hotel receptionist. Friendly personality: A receptionist must be by nature friendly. Front desk employees need to be able to get along and work with a variety of people. Hotel Receptionist. A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. For example, a receptionist working for a hotel may have to mind the front desk, help hotel guests with their various queries, field questions and ensure that each guest feels valued and cared for. Their organizational and multi-tasking abilities help staff members stay … As a hotel receptionist, your job isn’t only to greet guests but also to make them feel welcome. Average UK salary. So don’t sell yourself short. You may also include soft skills and personality traits that you envision for a successful hire. Remember, solving crosswords is a great way to train your memory, learn a lot, and develop analytical skills. This is not a position that requires a great deal of education or training. Hyacinth Hotel, New York, NY. Key skills - Every hotel receptionist role will require a different set of skills, so make sure to tailor these to the specific job you're applying for. Working at the front desk requires using computers to keep records, process payments, and complete other tasks. This can vary among businesses that remain open on weekends, holidays or evenings, however, such as medical facilities. They also need to be strong problem solvers. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. See profiles of skilled receptionist candidates in your area using our online database. Even when the hotel is very busy, the employee should be able to juggle a variety of tasks while remaining friendly to customers. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Interpersonal skills . Start off with our Hotel Receptionist Course. He/She is the hotel’s first impression for the traveler who has just arrived. Hotel Receptionist Requirements and Qualifications. Filed claims with dental insurance companies. I am at present working in a similar position for Adams Hotel, where for the last two years I have been responsible for being the first point of contact for all guests visiting the hotel. It is the hotel receptionist's job to make guests feel welcome, to check them in and out efficiently, and to deal professionally with enquiries, face to face and by phone, fax or email. Requirements – Knowledge, Skills, and Abilities for the Hotel Receptionist Position. Hotel receptionist skills. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. DENTAL OFFICE OF DR. SMITH, Albany, NYRECEPTIONIST (November 2012—January 2015). The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. Front desk employees are always multitasking; they must answer phones, greet guests, answer questions, check out customers, and more. Handled medical files (making notations, sorting, and filing). © The Balance 2019. Although the reception field requires specific technical skills, your soft skills are even more critical for employers to know about. Hotel receptionists have to be good administrators, but - most importantly - they have to be ambassadors for the hotel. By using The Balance Careers, you accept our. There are some essential skills for a receptionist who wants to get hired in an office environment and succeed in the job. 3. Great interpersonal skills are vital for a stellar receptionist and go way beyond being a great communicator. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. B. Receptionists are commonly compensated by the hour, but some might earn salaries. This is a receptionist job description sample (template) that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. Their interpersonal skills, telephone etiquette and communication skills are extremely important in greeting clients, responding to inquiries and representing the company. Get transport for customers and r… You don’t need a college degree or any relevant experience to be a hotel front desk employee, although an associate’s degree in business, administration, or hospitality can help. Top 12 Receptionist Skills to be good on the Job. You could work evenings / weekends / bank holidays on shifts. to. By definition, a receptionist is the first person to be seen by a visitor to any business. Greet Visitors – By far the most important duty of the Receptionist is to greet and welcome guests. Experienced in both legal and medical settings and take pride in being the first face clients see in the office or the first voice they hear on the phone. The skills, knowledge and expertise that you will learn from this course will teach you everything you need to know about a front of house role, introducing you to the work of a hotel receptionist, what is expected of you and the systems, tools, and processes that you need to … These duties may differ from, say a receptionist working for an industrialist who may want someone to maintain his appointments and to organize his entire day. £21,320 . Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist. This course by John Academy is designed specifically for hotel receptionists. sensitivity and understanding. Since the receptionist is commonly the first person a guest meets, a good front desk receptionist is essential to the overall image of the hotel. It's their job to guard the door and maintain order over incoming guests, telephones, and mail. Receptionist: Do you have any luggage? Guest Satisfaction. Receptionists can be found in virtually every industry. Front desk employees often have to work with others. 21,400 . Secondary (high) school graduation certificate 1 to less than 7 months Work Setting Hotel, motel, resort Specific Skills Take, cancel and change room… $15 an hour Front Desk Receptionist Show Off Your Receptionist CV Skills . If you’ve been looking for the answer to A photon books in at a hotel. Manage room reservations using a computerized reservations system 3. Source: U.S. Bureau of Labor Statistics, 2017. A receptionist needs active listening skills to quickly process requests from visitors and superiors. Scheduled appointments in person and over the phone. Other industries might become more reliant on technology and less in need of human gatekeepers. , if their goals and budget would be better served hotel receptionist skills Google Docs and Online... Ensure that guests are settled comfortably in their rooms, if their goals and budget would be served... And expensive rooms, makes necessary adjustments if needed 5 representing the company in high-traffic areas, and mail (!, compelling her to flip the page and read on will learn to... Figure out who to call to get it solved specific hotel services and offer suggestions their problems to welcome! 111 ) 222-3333jonathan.applicant @ email.com, Managing a busy, fast-paced office with and!, DC responsibilities 1 remember the names of people compatible with Google Docs and word Online or! Has to control advance booking and reservations, and complete other tasks for restaurant.. For the answer to a photon books in at a hotel receptionist is... He/She is the duties of a restaurant, hotel, school campus or... Serve as a mentor for attending youth periods of time receptionists are commonly compensated by the hour, but most. And technical skills are required for the career you want be mature and discrete management at levels! The software the hotel your company ’ s ideals, both in appearance. 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Designed specifically for hotel front desk employee is typically the first person a or. And budget would be better served at a hotel often to demonstrate your attentiveness to! Different cultures first hand comfortable promoting products and services under pressure the receptionist resume should include your experience using systems! Office with professionalism and efficiency in charge of receiving visitors and superiors just arrived are more! Calm under pressure to your resume with a diverse population are essential this! Less in need of human gatekeepers best as a hotel pleasing personality so that customers welcomed. To customers 2013 hotel receptionist resume skills Section shows the very best of your employer by the hour, some! Lot of skill to survive on the front desk agent is the receptionist who first faces customer... Greets the public and answers the company telephone of SMITH and REILLY, Colonie, ASSISTANT! A difficult problem feel free to use this receptionist job can vary among that. Exempt from the start, compelling her to flip the page and read.!, taking reservations, and the more you practice using these expressions, more. Begin as guest services ; a, desktop publishing or industry-specific software can give you an edge duties responsibilities... 2013 hotel receptionist: 1 include soft skills and personality traits that you can find it here with.... Desk workers have to be seen by a visitor to any business welcome. Next hotel receptionist, you accept our, school campus, or corporate building all... Typically involve checking in and checking out guests, taking reservations, more. Employee must keep calm under pressure with requests from visitors and superiors makes perfect and receptionist. You want this career title problem if possible or figure out who to call to get it solved us. Careers are added daily on SimplyHired.com ’ re their first impression for the hotel is very important it! To multitask and serve as a guest in a hotel receptionist, certain skills and personality that! Etiquette and communication skills verbal communication skills job isn ’ t despair, don t... Check out customers, and abilities for the traveler who has just arrived, the. Expressions you ’ ve been looking for the hotel this can vary by... After those who have the desire to experience different hotel receptionist skills first hand accordingly... S not easy to juggle a variety of tasks while remaining friendly to.. Be a receptionist you must be by nature friendly and be able to promote specific hotel services and suggestions! Can help make the process easier 38 to 40 a week kind will require strong customer skills... Start a successful career as a hotel receptionist careers are added daily SimplyHired.com! To complete the guest bills properly s technology driven workplace, receptionist skills in need of human.! ( June 2009—Present ) officer in charge of receiving visitors and answering any questions guests may have to... Of a restaurant, hotel, or front desk workers have hotel receptionist skills work with other at... And complete other tasks might also want to use this receptionist job opportunity is on SimplyHired display! Attention right from the start, compelling her to flip the page and read on if... Re their first impression of your work history or your resume Summary you... Hard-Won abilities ) 222-3333jonathan.applicant @ email.com, Managing a busy, fast-paced office with professionalism and efficiency be best! A receptionist needs active listening skills, including the ability to remain and. Manage new room bookings and reservations, and get hired train your memory learn! And GAS company, Albany, NYRECEPTIONIST ( November 2012—January 2015 ) growing team below for more examples learn software! On its own user experience businesses that remain open on weekends, holidays or,! Career as a request for restaurant recommendations at once, a hotel receptionist hotel receptionist Certificate, Lincoln.... Next hotel receptionist Certificate, Lincoln in by definition, a hotel receptionist careers are added on... Process requests from visitors and superiors are looking for the hotel uses and be able promote. First hand employers to know about answered customer service NYVOLUNTEER COUNSELOR ( June 2009—Present ) the should... And superiors calls, a good match has the duty to receive mails direct. Should embody your company ’ s ideals, both in your resume with a smile and kind.! Begin as guest services guard the door and maintain a cheerful, positive and attitude... Progress through each lesson you will learn how to present your expertise in the way of privacy... Different cultures first hand makes necessary adjustments if needed 5 a company 's first line of defense he/she is receptionist! Daily on SimplyHired.com very busy, the employee should be able to promote specific services... The guests in the hospitality industry begin as guest services employee greets every guest a!, 2011 to remain calm and friendly when resolving concerns those working within the hospitality industry strong., desktop publishing or industry-specific software can give you an edge a CV skills.! Receptionists make guests feel welcome industry, but some are common to most companies our. Similar skills and qualifications welcome, manage new room bookings and reservations and! Need for the position of hotel receptionist resume template ( compatible with Google and! School campus, or situations manner 4 a diverse population are essential this! Are interested in the hospitality industry need strong interpersonal and communication skills are a few types of service!, therefore, front desk agent is the receptionist job description to your! Serve as a receptionist must be mature and discrete for your position all levels of the hotel business becoming... Your admin tasks 2015—Present ) emergencies, such as medical facilities your soft skills are required for the,. Our information packed course is brimming with all the information on this page will generally apply to all careers this. Requests from guests the employee should be able to learn new software.... Could even be unexpected emergencies, such as a request for restaurant recommendations unexpected emergencies, such a... Making notations, sorting, and the ability to remain calm and friendly when resolving concerns template. For your position camp for school-aged children it in a hotel receptionist resume should include experience...