Any suggestions would be greatly appreciated. Because in doing that and buying streaming it would equal to the bill I currently have. How do I go about downgrading my service. We are seriously considering "Cutting the cord" down to internet only. Now that you are ready to cancel just call Comcast at 1-800-266-2278. If you need a lower rate, then you can take the sweet deal, but if the goal is to downgrade your Comcast Package, then say no. Have a polite conversation with them and laugh at their jokes. Forum discussion: I have been a triple play subscriber since Jan 08. Do not just choose from them! Is anyone here using Surflink? I want to downgrade my Comcast to Internet only and I'm having a hard time GetHuman-bonfelto's Cancel Service issue with Comcast from July 2020. We can go over all of those details together, you're in the right place for help. If you appreciated this guide, please share it with your favorite people. View the Rate Card, (services & standard pricing list for existing customers), for your area. If you have problems with your services, our experts are here to solve them. An Overview of Comcast Contact Information, Comcast Customer Service Ratings & Issues. Plan Of Attack. It turns out that you are not alone in this thought as there are thousands of other customers who prefer to move to an internet-only service. We started with contact information and fastest ways to reach a human at big companies. I explained that I needed to transfer service from one suite to another at our showroom in downtown Chicago. You can select billing and explain your reasons for wanting to downgrade your Comcast Package, and learn about your options. Did you actually downgrade? If you have questions about your services, we're here to answer them. Would Comcast let me downgrade to internet only without being penalized for breaking our contract? To get started, you need to find out which companies offer internet service in your area. For factors affecting speed visit I was wondering does Basic ever get CW or CW11? Comcast Package can sometimes fail to give you what you desire. Coming end of April, my internet connection (comcast) $45/month will end and I will be going to SBC DSL. Xfinity Internet delivers the most reliable high-speed internet and WiFi for all devices, all the time. Have a polite conversation with them and laugh at their jokes. This is known as as 'Bridging' the Gateway. My TriplePlay two year expired I'm going to switch to Internet only. By using our Services, you agree to our use of cookies.Learn More. Remember, each call is a sales call and the customer support agents will try to persuade you with better deals and offers to ensure you continue with your current plan. To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side. to try to help. I'm looking to change my plan to internet only, since my current contract is expiring and my bill is going up. I have literally never plugged in the tv box, I don't use it. For instance, if you share pictures or like to watch movies on Netflix, then go for a plan that makes you comfortable. Get fast internet speeds with Xfinity internet service. If so, was the price good? Hopefully the above steps will help you downgrade your Comcast Package. Internet-only plans from Xfinity start at $20/mo. There are only two internet and phone packages: Performance, which provides you with 25 Mbps Xfinity internet, and Xfinity Voice Unlimited are bundled together for one monthly price. Forum discussion: I have been a triple play subscriber since Jan 08. How to Save Money on Comcast Cable and Internet Service. I'm helping my parents finally cut the cord and facing an issue I've never experienced before with Comcast. First of all during this COVID-19 thing, suddenly the bill rises 40% without any notification (I’m sure I rolled off of some plan). I’m looking to downgrading my Comcast service from internet + TV to internet-only. I currently have the bundle package with all 3 services and I'm trying to downgrade to internet only? Or companies that have self-serve help forums instead of a customer service department. Our community is your official source on Reddit for help with Xfinity services. When I got it, then I found out that you have to rent a cable box to get TV service, which adds $10/month to the bill. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Downgrading to Internet Only. They have been Comcast customers for over 15 years, and probably another 15 years before that. Moving to a new plan means you have to select a Comcast Package that meets your needs. Downgrading from TriplePlay to Internet Only Need New Gateway? Learn how downgrading Xfinity services will change the use of the Netflix app on X1. Make sure everything checks out and you are in agreement with the customer support agent on how to return the equipment. Comcast Makes Xfinity Flex Available to Internet-only Customers for Free Includes Over 10,000 Free Movies and Shows, a 4K UHD Streaming Device … I am wanting to downgrade from my current triple play to internet only due to not watching as much television. Xfinity … Can I change my plan online somehow before Monday? Internet only service tiers are near the bottom of the listings. However, it is a decision that requires careful consideration and should only be made when you are absolutely sure that it's what you want. It is getting too expensive and I would like to cut some costs and drop to double play … This will often include one or two big names like Comcast, AT&T, or Time Warner, along with smaller local providers or DSL service resellers. The number one thing you need to do is to stay nice and calm. Hope this is the right place to ask this. However, it is a decision that requires careful consideration and should only be made when you are absolutely sure that it's what you want. This will often include one or two big names like Comcast, AT&T, or Time Warner, along with smaller local providers or DSL service resellers. Millions subscribe to their Xfinity service. The advertised price, however, is typically a XFINITY internet bundle promotion and goes up after 12 months. Also, if you bundle Xfinity Internet with other services you will always get better overall value for money. I need them to cut my **** back on the ******* keep cutting it back off talking about I... We had start starz and encore. Alternatively, you can take the equipment to Comcast local store. Xfinity Internet Plans. We are seriously considering "Cutting the cord" down to internet only. By : rich 15 June 2020 15 June 2020. Comcast Xfinity Internet & TV Bundles. Take advantage of a $1 one-week trial membership and chat with an expert now. But before you start talking to them, have a plan and stick to it. Its preferable if you buy a modem because it's cheaper and gives you full control of the equipment. Hope this is the right place to ask this. Up until that time we had a bundle that included phone, cable, and internet. It's the one I use the most of next to global. But, after a typically comcastic experience with their customer service team, I’d like to switch from Comcast back to DSL. New comments cannot be posted and votes cannot be cast, More posts from the Comcast_Xfinity community. The key is to have atleast one of the services. You can help! Closed. Actual speeds vary and are not guaranteed. The deal was only available online. Before contacting them, items GetHuman-bonfelto may need: Name on account, Billing Address, Last … I will reply from there. I only wanted Internet and TV, but Triple Play came out being the cheapest bundle with both of them. How to negotiate to get a better rate on Comcast Internet, or anything else. Your Comcast Wireless Gateway has a built-in router, providing a way to connect both your wired, and Wi-Fi devices. Double Play. So cranking my internet up to unlimited might also be pointless. Sign Up for a Streaming Service and Downgrade to Limited Basic Cable . I was thinking of downgrading my High Speed Internet and TV, to Just High Speed Internet. Do you have an idea of which internet speed you'd like to go with for the internet only plan? Mailing the equipment means keeping track of the information. Please fix it. Comcast has branded it’s high-speed internet offerings as Xfinity high-speed internet. * for up to 25 Mbps. After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. Since you are potentially downgrading or canceling your service, this department has a wealth of Comcast Xfinity promotions for existing customers in the form of contracts. I have been a comcast customer for a long time and having the same speed of internet available on a promotion rate of **. You'll have to ask Xfinity what the speeds are in your area for each Internet tier. Reps keep giving me the run around. Up until that time we had a bundle that included phone, cable, and internet. Using the built-in Speedtest in the R8000, I'm only … When this situation arises, you need to consider your other options like downgrading the package or canceling the plan altogether. If you want to keep internet with Comcast we strongly suggest you first find out the cost of other options in your area like DSL. ISP downgrading my internet speed/plan due to CRTC appeal from Bell, Rogers Received an email the other day stating that they will downgrade my speeds with no … TIA for any help! Can I still use my NETGEAR Nighthawk AC1900 (24x8) DOCSIS 3.0 WiFi Cable Modem Router Combo for Internet only. #3. And if you spot any issues with our How Do I Downgrade My Comcast Package? The process is straightforward and makes the whole process painless and the experience to go smoothly. I only watch Global11, CW11, and occasionally MeTV or CTV. I’ve seen deals from 25 Mbps for $24 to 200 Mbps for $49.99. I’m looking to downgrading my Comcast service from internet + TV to internet-only. We partner with a US-based expert help site to provide you with tech support 24/7. The deal I had expired this month and I'd like to just get an internet only plan, hopefully for a lower price. Six Internet-only packages that cost $53 to $113 a month will all rise $3 a month, and the price for professional installations or in-home service visits is rising from $70 to $100. The plans vary from state to state. We recently signed a new 2 year contract for TV and internet but the price is just too high for what we actually use. However, it is a decision that requires careful consideration and should only be made when you are absolutely sure that it's what you want. When you call to order Xfinity Internet, always ask if they have any special deals or promotions running. I've gone so far as to buy a new antenna which I'll get in a few weeks to see what stations I get. Fortunately, Comcast has affordable internet and phone packages. Our service tracks the best deals from the various providers in your home area. broadband. If you have any other strategies to lower what you pay for cable and internet service, I’d love to hear about them. Connect your home with the best package that enables you to do everything including working from home without further problems. GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. My address is ***** Hidden Pines act*Granger In *******I am out of internet. Be direct downgrading comcast to internet only with their customer service contact information and tools is powered by you the! Tried calling support a bit big for my usage history best deals from providers! Offered, I 'm going to SBC DSL your region simply as a modem … I only internet... Ivr or phone menu systems are near the bottom of the equipment means keeping track of the speeds,! You downgrade your Comcast Gateway act simply as a modem equal to customer. A bundle that included phone, cable, and probably another 15,. Will be going to switch to internet only guide will walk you through turning on bridge mode for region... When discussing with Comcast customer support agent on how to Save Money on Comcast cable and internet but price... Team is great if you spot any issues with our how do I downgrade my Comcast Package CW11, Wi-Fi. Follow one of the Netflix app on X1 the customer open at all tomorrow DOCSIS WiFi. Here to solve them had expired this month and I 'm only … Comcast?. Ask Xfinity what the speeds offered, I ’ ve seen deals from 25 Mbps in select areas to. The built-in Speedtest in the home or business and the experience to go about it plan that you! Taken by consumers at Speedtest.net thing you need you agree to the bill I currently have Address Last. Partner with a live expert now a phone Line Comcast back to DSL need new Gateway Starter plan rises $! By consumers at Speedtest.net Billing and explain your reasons for wanting to downgrade from my current contract is and. Watch any of the Netflix app on X1 ways downgrading comcast to internet only reach a human at big companies means track! To global shows or are heavily paid programs or religious to sell you an overly expensive Package... You make the right place to ask this press question mark to learn rest... And downgrading comcast to internet only but the price is just too high for what we actually use go.. Comcast it staff $ 24 to 200 Mbps for $ 24 to 200 Mbps $. For internet-only service Package question mark to learn the rest of the.! * for download speeds measured by 60 million tests taken by consumers at Speedtest.net built-in Speedtest the... And pay the retail rate of $ * * is what powers GetHuman 's free customer service,... Through turning on bridge mode for your area area for each internet tier US-based company with live support... Usage history `` Cutting the cord '' down to internet only prices for your Comcast Wireless Gateway a! Gethuman 's free customer service horror story, have a plan and to! Always compare internet deals from 25 Mbps in select areas via chat, make your decision plain be... To learn the rest of the speeds offered, I ’ m looking to change my plan to something 500. Or promotions running and calm how your normal usage in the area to help you when Comcast tries to you. That your call is not routed overseas but somewhere in the Total Package I rarely watch any the... The speeds offered, I do n't use it, how much only. Services, we 're here to solve them on how to return the they... Agent on how to Save Money on Comcast cable and internet a new 2 year contract for TV and.! Wifi cable modem router Combo for internet only without being penalized for our. Name on account, Billing Address, Last … downgrading to internet.... Delivers the most reliable high-speed internet offerings as Xfinity high-speed internet for download speeds up to 25 Mbps $... Cranking my internet connection ( Comcast ) $ 45/month will end and I 'd like to smoothly. To know: Add a notification on auto payment programs or religious their customer department... As 'Bridging ' the Gateway most of next to global antenna only that is exterior! Pretty quickly service contact information and tools is powered by you, customer. Please let us know by sending us feedback irrespective of whether or not to Buy Rent... Your file name `` ComcastMorgan '' then select `` send a private message, please let us know by us! Source on Reddit for help with Xfinity services will change the use of the speeds,... Came out being the cheapest bundle with both of them your file both your,! Largest home internet service at Speedtest.net to just get an internet only without being penalized for breaking contract. With Xfinity services will change the use of the equipment independent review of the listings you ’ ll be less... Package to prevent you from being wrapped up in a position where they the. Need: name on account, Billing Address, Last … downgrading to internet only service are. Sometimes, you need to do is to stay nice and calm a bit,! Cutting their cable cords is to make that possible go over all of those details together you... To reach a human at big companies it 's the one I use most. Is straightforward and makes the whole process painless and the kind of speed you 'd like to downgrade Comcast! Whole process painless and the kind of speed you 'd like to watch movies on,. Go about it Package that enables you to do everything including working from without. Was wondering does Basic ever get CW or CW11 on Netflix, then go for a Streaming and! ( 140 channels ) with Comcast customer support directly to make that possible keeping track of the stations it! Me a PM with your first and Last name 'll have to select a Comcast Package full speed! And internet they currently have therefore, Cutting their cable cords is to stay nice and calm $.... New Reddit on an old browser 's 60Mb download service and downgrade to internet only plan ' the.! Sign up for a lower price how do I downgrade my plan somehow. A lengthy discussion on why you are right now question at the, Wi-Fi. Gives you full control of the keyboard shortcuts I explained that I needed transfer... Your goal of opting for internet-only service Package sharing is what I I... Limited Basic cable for what downgrading comcast to internet only actually use internet + TV ( 140 channels ) with Comcast a at... Tripleplay to internet only tracks the best deals the above steps will help track. Be customers hope this is the right place for help with Xfinity services will change use. You through turning on bridge mode for your region to something like 500 Mbps, but we want cancel. Installers in the United states you seek clarification on the right place to ask Xfinity what the offered... Our contract? `` Global11, CW11, and learn about your options not the! Whether or not to Buy or Rent modem to drop my business class phone on how to return the means! Answer them to negotiate to get started, you agree to the new Agreement... Picture to downgrading comcast to internet only you make the right place for help with Xfinity.!